3db Frequently Asked Questions

3db requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. A clear photo or scan of the document is sufficient. Verification is typically completed within 24 hours of submission and is required before your first withdrawal is processed.

No — each player is permitted exactly one account on 3db. Creating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have lost access to your account, contact [email protected] for assistance rather than registering again.

Use the "Forgot Password" option on the 3db login page to reset your password. Enter your registered mobile number and you will receive a reset code via SMS. Follow the on-screen steps to set a new password. If you do not receive the SMS within five minutes, check that the number you entered is correct, then contact [email protected] for manual assistance.

To close your 3db account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your registered mobile number for identity verification. Any remaining balance will be returned to your registered payment method before the account is closed. Note that if your reason for closing is gambling-related, a self-exclusion may be a more suitable option — see the Responsible Gaming page for details.

To deposit via bKash on 3db, navigate to the Deposit section in your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be given a 3db merchant number to send the payment to via the bKash app or USSD menu. Once the transfer is confirmed by bKash, your 3db account balance is credited — usually within a few minutes.

Nagad deposits on 3db are credited within minutes in the vast majority of cases. Once you complete the transfer from your Nagad wallet to the 3db merchant account, the system automatically detects the incoming payment and updates your balance. If your deposit has not appeared after 15 minutes, take note of your Nagad transaction ID and contact [email protected] for a manual credit check.

The minimum deposit amount on 3db is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum may vary — check the Deposit page in your account for the current figures. There is no maximum deposit limit imposed by 3db, though your payment provider may apply its own transaction caps.

The minimum withdrawal amount on 3db is ৳500. Withdrawals below this threshold cannot be processed. There is no upper withdrawal limit set by 3db, though large withdrawals may require additional identity verification in line with standard KYC procedures. Your registered payment method — bKash, Nagad, Rocket, or bank account — must match the name on your verified 3db account.

Most withdrawals on 3db to bKash, Nagad, or Rocket are processed within 1 to 4 hours during normal operating hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 2 business days. Withdrawals pending KYC verification may take longer while identity checks are completed. 3db does not charge withdrawal fees on its end; your payment provider's standard fees may apply.

3db does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — for example, bKash, Nagad, or your bank — may deduct its own standard transaction charges. These are set by the provider and are outside 3db's control. We recommend checking your mobile wallet or bank's current fee schedule before initiating a large transaction.

As a general rule, 3db requires withdrawals to be made to the same payment method used for deposits, in order to comply with anti-money-laundering requirements. If you need to change your registered withdrawal method — for example, switching from bKash to Nagad — contact [email protected]. The team may request additional verification before approving the change.

3db offers a wide range of cricket betting markets, including match result (win/lose/draw), top batsman, top bowler, total runs over/under, fall of first wicket, method of dismissal, and live in-play markets. Competitions covered include BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test Championship, and bilateral series featuring the Bangladesh Tigers. New markets are added regularly around major tournaments.

In-play cricket betting on 3db allows you to place bets on a match while it is actively in progress. Odds update in real time based on the current match situation — runs scored, wickets fallen, overs remaining, and momentum shifts. Markets may temporarily suspend between balls or at the end of overs while odds are recalculated. Stakes are accepted and confirmed instantly when markets are open.

Yes — 3db is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including cricket betting, live casino, slots, deposits, and withdrawals, works smoothly via the mobile browser without needing to download a separate app. Simply visit 3db.club in your phone's browser. For the best experience, use a modern browser such as Chrome or Firefox with a stable mobile data or Wi-Fi connection.

3db's slots library features titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, covering a wide range of themes, payline structures, and volatility levels. Popular categories include video slots, classic three-reel slots, Megaways titles, and jackpot slots. RTP (return to player) percentages vary by game and are disclosed in each game's information panel — most fall between 94% and 97%.

All games on 3db use certified random number generators (RNG) supplied by their respective software providers, ensuring that outcomes are genuinely random and not manipulated. Live casino games are streamed from professional studios operated by providers such as Evolution Gaming and Ezugi, with real dealers and transparent game processes. 3db operates as a fair play platform and does not alter game mechanics or outcomes.

3db offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and percentage vary — check the Promotions section of your account for the current offer. To claim it, make a qualifying deposit that meets the minimum threshold stated in the bonus terms. The bonus is credited to your account automatically once the deposit is confirmed.

Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in total bets using the bonus before withdrawal is permitted. Different games contribute different percentages towards meeting the requirement — slots typically contribute 100%, while some table games contribute less. Full details are in the individual bonus terms.

Yes — all 3db bonuses carry an expiry period, which is stated in the specific bonus terms at the time of the offer. Typically, welcome bonuses must have their wagering requirements met within 7 to 30 days of activation, depending on the promotion. Bonuses that expire before wagering requirements are fulfilled are forfeited. Check the active bonus details in your account for the exact expiry date and remaining wagering balance.

3db rewards its regular players through an ongoing loyalty programme that offers tiered benefits based on cumulative wagering activity. Higher tiers unlock perks such as cashback on net losses, faster withdrawal processing, dedicated account management, and exclusive promotional offers. Players advance through tiers automatically as they meet activity thresholds. Contact [email protected] for information about your current tier status and what rewards are available to you.

3db operates as a secure online betting and casino platform using SSL encryption to protect all player data and financial transactions. The platform applies industry-standard security protocols, KYC verification, and responsible gaming controls. All account and payment information is stored securely. Players are responsible for understanding the applicable laws in their own jurisdiction before registering.

3db protects all player data using SSL (Secure Socket Layer) encryption across the entire platform, meaning all information transmitted between your device and 3db's servers is encrypted and cannot be intercepted. Financial transactions are processed through established, secure payment channels. 3db does not sell or share personal data with third parties for commercial purposes. Full details are in the Privacy Policy.

To self-exclude from 3db, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration — options range from 6 months up to permanent closure. Your account will be suspended within 24 hours of your verified request, all marketing communications will cease, and your remaining balance will be returned to your registered payment method. Self-exclusion requests are processed without question and treated with complete confidentiality.

Yes — 3db supports daily, weekly, and monthly deposit limits to help players manage their gambling budget. Contact [email protected] to set or adjust a limit on your account. Reductions take effect immediately. Increases are subject to a mandatory 72-hour cooling-off period before they come into force, giving you time to reconsider. Setting a deposit limit equal to a fixed entertainment budget is one of the most effective responsible gaming tools available.