Responsible Gaming — Play Smart, Stay in Control at 3db

3db was built for players in Bangladesh who enjoy the excitement of cricket betting, live casino games, and slots as a form of entertainment. We are proud to serve a community of passionate sports fans across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. However, we also recognise that for a small number of players, gambling can transition from leisure into a harmful habit — and we take that reality seriously.

Our responsible gaming programme is not a legal formality. It is a genuine operational commitment embedded in how 3db is built and managed. Every tool on this page is available to every registered player at no cost, with no conditions, and with no negative consequences to your standing as a customer. Requesting a deposit limit or a self-exclusion will never be used against you.

3db's approach to responsible gaming rests on three principles: Prevention — giving players the tools to manage their gambling before problems arise; Intervention — identifying and responding to signs of harmful behaviour early; and Support — connecting players who need help with the right resources quickly and discreetly.

3db strictly enforces an 18+ minimum age requirement for all players. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any game on the 3db platform. This rule is absolute and non-negotiable.

Age Verification at Registration

All players are required to confirm their date of birth during the registration process. 3db's compliance team conducts Know Your Customer (KYC) verification on accounts, which may include a request for a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — to confirm that the player is 18 years of age or older before withdrawals are processed.

Any account found to have been registered with a false date of birth will be suspended immediately, all funds will be frozen pending investigation, and any winnings accumulated on the account may be forfeited. 3db reserves the right to conduct age verification checks at any point during a player's account lifecycle.

Protecting Minors in the Home

If you share a device or household with individuals under the age of 18, we strongly encourage the following precautions:

• Never save your 3db login credentials in your browser or on a shared device.
• Always log out of your 3db account when you are not actively using it.
• Use device-level parental control software to restrict access to gambling websites for younger household members.
• Keep your account password secure and do not share it with anyone, including family members.

One of the most effective responsible gaming tools available at 3db is the ability to set a hard cap on the total amount you can deposit into your account over a defined time period. Deposit limits give you direct, practical control over your gambling budget — independent of willpower in the moment.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a single calendar day.
• Weekly Deposit Limit: The maximum total you can deposit across a rolling seven-day window. Useful for players who tend to deposit in irregular bursts rather than daily.
• Monthly Deposit Limit: A broader cap covering a full calendar month, providing the widest-level view of your gambling expenditure relative to your monthly income and expenses.

How Limits Work in Practice

When you reach your configured deposit limit, the 3db platform will decline any further deposit attempts for the remainder of the active period. The limit cannot be circumvented by switching payment methods — it applies across your entire account regardless of which payment channel is used.

Reducing a limit takes effect immediately. If you lower your weekly deposit limit from ৳10,000 to ৳5,000, the new cap applies from the moment the change is confirmed.

Increasing a limit is subject to a mandatory 72-hour cooling-off period. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your interest, rather than acting on an impulse in the moment. The increase will only take effect after the cooling-off period has elapsed and you confirm the request.

To set or adjust a deposit limit on your 3db account, contact the support team at [email protected] or use the account settings panel when available. Our team will process your request promptly.

A time-out is a short-term break from gambling that temporarily suspends your access to the 3db platform without permanently closing your account. Time-outs are designed for players who feel they need to step back briefly — perhaps after a losing streak, a stressful period, or simply to reset their relationship with gambling — but who do not wish to pursue a full self-exclusion.

Available Time-Out Durations

• 24 Hours: A brief pause, useful when you feel the urge to chase losses or play impulsively.
• 7 Days: A one-week break that provides meaningful distance from gambling routines.
• 30 Days: A full calendar month away from the platform, often recommended after a period of heavier-than-usual play.
• 6 Weeks: An extended pause that allows time for genuine behavioural reflection and lifestyle recalibration.

What Happens During a Time-Out

During an active time-out period, your 3db account will be inaccessible. You will not be able to log in, deposit funds, place bets, or play games. Any pending withdrawals at the time the time-out is activated will continue to be processed normally and paid out to your registered payment method.

All promotional communications — bonus offer emails, SMS notifications, and platform alerts — are suspended for the duration of your time-out. 3db will not attempt to re-engage you commercially while a time-out is active.

A time-out cannot be lifted early once it is activated. If you contact support requesting early reinstatement, your request will be declined out of care for your wellbeing. The time-out will expire naturally at the end of the chosen period, at which point you can resume access if you choose to.

To request a time-out, email [email protected] with the subject line "Time-Out Request" and specify your preferred duration. Our team will activate the time-out on your account within a short time of receiving your request.

Self-exclusion is a more significant step than a time-out. It is designed for players who have concluded that they need a longer or indefinite break from gambling, and who want a formal, hard barrier in place to support that decision. At 3db, we treat self-exclusion requests with absolute seriousness and process them without question or pushback.

Self-Exclusion Durations

• 6 Months
• 1 Year
• 3 Years
• 5 Years
• Permanent (indefinite) — the account is closed and cannot be reopened under any circumstances.

How to Request Self-Exclusion

Contact the 3db support team at [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion period in the message body. Your identity will be verified using your registered account details before the exclusion is processed. The exclusion will be activated on your account as quickly as possible — and in any event within 24 hours of your verified request.

What Self-Exclusion Covers

• Your 3db account will be suspended and locked for the duration of the exclusion period.
• You will not be able to log in, deposit, bet, or play games.
• All marketing and promotional communications will cease immediately and permanently for the exclusion period.
• Any account balance at the time of exclusion will be held securely and returned to your registered payment method upon request.
• Attempts to create a new account during a self-exclusion period are a violation of 3db's Terms and Conditions and will result in permanent closure of any newly created account and forfeiture of any associated funds.

Lifting a Self-Exclusion

For exclusions with a defined end date, reinstatement is not automatic. After the exclusion period expires, you must contact [email protected] to explicitly request reactivation. Before reinstating your account, our team will have a brief responsible gaming conversation with you. There is a mandatory 7-day reflection period between your reinstatement request and the account being reopened — giving you a final window to reconsider.

Permanent self-exclusion is irreversible. 3db will not reinstate a permanently excluded account under any circumstances.

How to Request Self-Exclusion — Step by Step

• 01
  Send an email to [email protected] Use the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion period in the message body.
• 02
  Identity Verification Our team will confirm your identity by cross-referencing your registered account details. This step protects against accidental or third-party exclusion requests.
• 03
  Exclusion Activated Within 24 hours of your verified request, your account will be suspended. You will receive a confirmation message once the exclusion is live.
• 04
  Balance Returned Any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, etc.) within the standard withdrawal processing window.

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people find it difficult to recognise the signs in themselves. The following indicators are commonly associated with gambling behaviour that has moved beyond healthy recreation. This is not a clinical diagnostic tool — it is intended to prompt honest self-reflection.

If you believe that gambling has become a problem in your life — or in the life of someone you care about — acting sooner rather than later makes a meaningful difference. The longer harmful gambling patterns continue unchallenged, the more damage they can cause to finances, relationships, and mental health.

Contact 3db Support Directly

The 3db support team is available 24 hours a day, 7 days a week. Our responsible gaming contacts are trained to listen without judgement, discuss your options, and help you put the right protective measures in place on your account. Reaching out does not put your account in jeopardy — it is a positive step that we actively support and encourage.

Email: [email protected]
Subject line: "Responsible Gaming — I Need Help" or "Self-Exclusion Request" or "Deposit Limit Request"
Response time: Within 2 hours during peak hours; within 6 hours at all other times.

Speak to Someone You Trust

Talking to a family member, a close friend, or a trusted community figure — such as a local imam, priest, or community leader — can also be a valuable first step. Sharing the problem is often the hardest part, and the relief that comes from doing so is frequently described as significant by people who have experienced gambling harm.

General Guidance for Friends and Family

If you are concerned about someone else's gambling behaviour, there are constructive ways to approach the conversation. Avoid confrontational or accusatory language; instead, focus on specific behaviours you have observed and how they have affected you. Offer to help the person access support rather than demanding that they stop immediately. If you believe the situation is urgent — for example, if the person is in financial crisis — contact the 3db support team directly to discuss options.

While 3db provides a comprehensive set of tools and support resources, responsible gaming is ultimately a shared responsibility between the platform and the player. By registering and using a 3db account, players agree to the following responsibilities.

• Play only with money you can afford to lose. Gambling should come from a discretionary entertainment budget, never from savings, loans, or money earmarked for essential living expenses.
• Treat gambling as entertainment, not as income. The house edge in casino games and the variability in sports outcomes mean that long-term consistent profit from gambling is not a realistic financial strategy.
• Set and respect your own limits. Use the deposit limit and time-out tools available through 3db's support team to set boundaries before you feel you need them — not only after a problem has developed.
• Do not gamble under the influence. Playing while impaired by alcohol, prescription medication, or other substances impairs judgement and increases the risk of harmful decision-making.
• Keep your account credentials secure. Do not share your username, password, or account access with any other person, including family members. You are responsible for all activity conducted on your account.
• Use only one account. Creating multiple accounts to circumvent deposit limits, promotional restrictions, or a self-exclusion is a violation of 3db's Terms and Conditions and is treated as fraud.
• Be honest during responsible gaming conversations. The support 3db can provide is most effective when the information shared with our team is accurate and complete.
• Take breaks. Regular breaks during gaming sessions — stepping away from the screen, doing something else, eating, resting — are associated with healthier gambling patterns. Do not play for extended uninterrupted periods.

3db's responsible gaming commitment is only effective when players engage with it actively. We encourage you to review this page periodically, reassess your own habits honestly, and reach out whenever you feel that your gambling is no longer fully within your control. Asking for help is a sign of self-awareness, not weakness.

For questions about any of the tools or policies described on this page, contact the 3db team at [email protected] at any time.