Privacy Policy — How 3db Collects, Uses, and Protects Your Data

3db collects personal information from players through several channels: the registration process, account activity on the platform, payment transactions, customer support interactions, and technical data generated automatically by the player's device and browser when accessing 3db.club. The categories of personal data we collect are described below.

Registration and Account Data

When you create a 3db account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, mobile phone number, email address, and preferred payment method. This data is used to create and manage your account, verify your identity, and ensure you meet the eligibility requirements (including the minimum age of 18 years) for using the platform.

Identity Verification (KYC) Data

As part of our Know Your Customer ( KYC) obligations, we may request documentary evidence of your identity and address. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or other government-issued identification. We may also request proof of ownership of your registered payment method, such as a screenshot of your bKash or Nagad account confirming the registered mobile number. KYC documents are stored securely and accessed only by authorised compliance personnel.

Transaction and Financial Data

3db records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, bet placements, game results, and account balance adjustments. Transaction records include the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction reference number, the amount in Bangladeshi Taka (BDT), and the date and time of the transaction. We do not store full card numbers or mobile banking PINs — these are handled exclusively by our payment processing partners.

Betting and Gaming Activity Data

We maintain records of your betting and gaming activity on the platform, including matches and events wagered on, stake amounts, game sessions played, game outcomes, and bonus wagering progress. This data is used to manage your account, settle bets, resolve disputes, calculate bonuses, and fulfil responsible gaming monitoring obligations.

Technical and Device Data

When you access 3db.club, our servers and analytics systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on the platform, and session duration. This data is used for platform security, fraud detection, service optimisation, and aggregate analytics. It is not used to identify you personally unless combined with account data in the context of a security investigation.

Customer Support Data

When you contact the 3db support team via email at [email protected] or through any other support channel, we retain records of the communication — including the subject matter, date, and content of your messages — for the purpose of resolving your enquiry and improving our support services. Support records may also be retained as evidence in the event of a formal dispute.

3db processes personal data for the following specific purposes. We rely on a combination of contractual necessity, legal obligation, and legitimate interest as the legal bases for each processing activity.

• Account Management: To create, maintain, and administer your 3db account, including processing deposits and withdrawals, maintaining your account balance, and applying bonuses and promotional credits.
• Identity and Age Verification: To verify that you meet the eligibility requirements for using the platform, including the minimum age requirement of 18 years, and to confirm that the identity provided at registration matches the payment methods used on the account.
• Transaction Processing: To process deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard, and to process withdrawal requests to your registered payment method within the applicable processing timeframes.
• Bet Settlement and Game Services: To record, settle, and where necessary void or amend bets and game outcomes in accordance with the applicable betting and gaming rules published on the platform.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour, to administer self-exclusion requests and deposit limits, and to communicate with players who may benefit from responsible gaming support resources.
• Fraud Prevention and Security: To detect and prevent fraudulent account activity, unauthorised access, money laundering, multi-accounting, and other forms of platform abuse. Technical data including IP addresses and device fingerprints may be cross-referenced against known risk indicators.
• Legal and Regulatory Compliance: To fulfil any legal obligations that apply to the platform's operation, including responding to lawful requests from law enforcement or regulatory authorities.
• Service Communications: To send you important account-related communications, such as deposit confirmations, withdrawal status updates, security alerts, and changes to platform terms. These communications are not optional as they relate directly to your use of the service.
• Platform Improvement: To analyse aggregated, anonymised usage patterns for the purpose of improving the design, performance, and content of the 3db platform.

3db does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where this is required as part of our fraud prevention and KYC compliance processes, in which case you retain the right to request human review of any automated decision.

3db does not sell, rent, or exchange player personal data with third parties for commercial or marketing purposes. Data sharing is limited to the categories of recipients described below, and in each case only the minimum data necessary for the stated purpose is shared.

Payment Processing Partners

To process deposits and withdrawals, 3db shares transaction data — including your registered mobile number or payment account identifier and transaction amount — with our payment processing partners, including bKash, Nagad, Rocket, Upay, SureCash, and card network partners. These partners operate under their own privacy policies and are responsible for securing transaction data within their own systems.

Game Content Providers

3db's casino and slots games are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited session data — such as a session token and bet history relevant to that game session — may be transmitted to the provider's servers to facilitate gameplay and auditing. Game providers do not receive your name, national ID, or payment details.

Technical Service Providers

3db uses third-party technology vendors for hosting infrastructure, cybersecurity monitoring, customer support tooling, and analytics. These vendors process data strictly on 3db's behalf, under contractual data processing agreements, and are not permitted to use player data for their own purposes.

Legal and Regulatory Authorities

3db may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where 3db has a good-faith belief that disclosure is necessary to protect the rights, property, or safety of the platform, its players, or third parties. Where legally permissible, 3db will notify affected players of any such disclosure.

3db.club uses cookies and similar tracking technologies to support platform functionality, maintain session state, and collect aggregate usage analytics. A cookie is a small text file placed on your device by the website when you visit it. Cookies do not contain your name, payment details, or any directly sensitive personal information in readable form.

Essential Cookies

These cookies are strictly necessary for the operation of the 3db platform. They maintain your login session, preserve your account preferences across pages, and support the security mechanisms that protect your account from unauthorised access. Essential cookies cannot be disabled without impairing core platform functionality.

Analytics Cookies

3db uses analytics cookies to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players tend to exit the site. This information helps the 3db team identify usability issues and prioritise platform improvements. Analytics data is not linked to individual account identities in its reported form.

Functionality Cookies

Functionality cookies remember your preferences — such as your preferred language setting and display choices — so that you do not need to reconfigure them on each visit. These cookies improve your experience but are not essential to the core operation of the platform.

Managing Cookies

Most modern browsers allow you to view, manage, and delete cookies through the browser settings menu. Please note that disabling essential cookies will prevent you from logging in to your 3db account and accessing platform services. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' own help documentation. If you have questions about 3db's use of cookies, contact [email protected].

3db takes the security of player personal data seriously and implements a range of technical and organisational measures designed to protect data against unauthorised access, accidental loss, destruction, or disclosure.

Security Measures

• Encryption in Transit: All data exchanged between your device and 3db.club is transmitted over HTTPS using industry-standard TLS encryption, preventing interception by third parties.
• Encryption at Rest: Sensitive data fields — including identity documents and payment account identifiers — are encrypted within 3db's database infrastructure.
• Access Controls: Access to player personal data within 3db's internal systems is restricted on a role-based, need-to-know basis. All access events are logged and auditable.
• Security Monitoring: 3db maintains continuous security monitoring of its platform infrastructure to detect and respond to potential intrusions, anomalous access patterns, or data integrity issues.
• Staff Training: All 3db personnel with access to player data receive regular data security and privacy training as a condition of their role.

Data Retention Periods

3db retains personal data for the periods set out below. After the applicable retention period, data is securely deleted or anonymised unless a specific legal obligation requires longer retention.

In the event of a data security incident that may affect your personal information, 3db will notify affected players promptly, describe the nature of the incident and the data involved, and outline the steps being taken to address it and prevent recurrence.

As a 3db player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact the 3db support team at [email protected] with your account details and a description of your request. 3db will respond within a reasonable timeframe and in any event no later than 30 days from receipt of a valid request.

• Right of Access: You have the right to request a copy of the personal data 3db holds about you. We will provide this in a structured, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. Note that data required for ongoing legal compliance — such as transaction records — cannot be erased on request during the applicable retention period.
• Right to Restriction: You may request that 3db restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interest.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format where processing is carried out by automated means and is based on your consent or a contractual relationship.
• Right to Object: You have the right to object to processing of your personal data for purposes based on legitimate interest. 3db will cease such processing unless compelling legitimate grounds are demonstrated that override your interests.
• Right to Human Review: Where an automated decision with significant consequences has been made about your account — such as a fraud-related restriction — you have the right to request human review of that decision by contacting [email protected].

The 3db platform integrates with a number of third-party services to deliver its full range of features. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard), and technical infrastructure partners.

Each of these third-party services operates under its own privacy policy and data handling practices. 3db is not responsible for the privacy practices of third-party service providers beyond the scope of the contractual data processing agreements it maintains with them. Players are encouraged to review the privacy policies of payment providers they use — in particular bKash, Nagad, and Rocket — as those providers handle mobile financial transaction data under their own regulatory frameworks.

3db.club does not contain outbound links to external websites in its navigation, footer, or core content. In the unlikely event that any third-party URL is referenced in informational content, 3db cannot be held responsible for the privacy practices or content of those external sites. Players accessing external sites do so at their own discretion.

3db reserves the right to update or amend this Privacy Policy at any time. Changes may be necessary in response to updates in applicable law, changes to the platform's technical infrastructure, the addition of new services or payment methods, or revised data handling practices. When a material change is made to this Privacy Policy, the updated version will be published on this page with a revised effective date at the top of the document.

For significant changes — particularly those that affect how your data is shared or the legal basis on which it is processed — 3db will endeavour to notify active account holders via the email address or mobile number registered to their account prior to the change taking effect, where technically and operationally feasible.

Your continued use of the 3db platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you should discontinue use of the platform and request account closure by contacting [email protected].

This Privacy Policy was last reviewed and updated on 1 January 2026. For any questions, concerns, or data rights requests related to this policy, please contact the 3db data team at: [email protected] — available 24 hours a day, 7 days a week.